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Ethio telecom invites all interested and eligible bidders by this Open International Competitive Bid (ICB) for procurement of Customer Experience & Quality Management Training

Bids closing date Aug 2, 2021 05:00 PM
Bids opening date Aug 3, 2021 10:00 AM
Published on ethiotelecom ( Jun 25, 2021 )
Posted on Jun 25, 2021
Bid document price 100.00
Bid bond 50000.00

FLOATING DATE: AS OF JULY 7, 2021

RFQ, NO: 4066265

REQUIREMENTS

1.   Ethio telecom invites all interested and eligible bidders by this Open International Competitive Bid (ICB) for procurement of Customer Experience & Quality Management Training with RFQ No. 4066265.

 

No

Descriptions of the Items

Unit

1

Information Technology Infrastructure Library (ITIL) Training (Advanced Level

One time

2

Customer Journey Mapping & Simplification Training (Advanced Level)

3

Big Data Analysis and Presentation Training (Advanced Level), 

4

Advanced Customer Experience Management Training (Advanced Level)

5

Product and Service Testing Techniques Training (Advanced Level)

6

Quality Management System Training (Advanced Level

7

Lean Six-Sigma Training

Bid documents can be obtained from ethio telecom’s Head Office, Room No. 203 during office hours (Monday to Friday) upon payment of a non-refundable fee of Birr 100.00 (Birr One hundred only).

       2.    Interested bidders are expected to fulfill the Requirements stated here below:

ü  Availability of bid security with an amount of 50,000.00 ETB/or equivalent USD for international bidders valid for 148 days from the bid closing date;

ü  Availability of Letter of Authorization to sign the bid offers.

ü  Bidders should have a valid renewed trade license for the year (for local customer)

ü  Bidders should have VAT registration certificate (for local bidders)

ü  Tax clearance (for local bidders)

ü  Bidders Should Submit compliance statement form

ü  Bidders should submit Anti bribery plague form

ü  Bidders should submit Legal establishment document (including Joint venture if any)

3.       All Bids must be accompanied by a bid security in the amount of Birr 50,000.00 (Birr fifty Thousand only).

3.1  The bid bond shall be furnished in one of the following forms: -

a)   Certified Cheque /CPO issued by a recognized domestic bank or

b)   Bond issued by and/or confirmed through a recognized /reputable Domestic bank.    

   The Bank that issues the bond as per 3.1 (b) here above shall unequivocally guarantee to pay the purchaser immediately upon the first written demand of payment. The Purchaser’s written demand of payment shall not be subject to any condition what so ever.

3.2  The bond issuing bank shall clearly incorporate the content stated under Clause here above on the issued bond.

3.3  The Bid Security shall be issued in the name of the bidder’s/Agent’s company as appropriate that participated in the bid;

        3.5  Sealed bids marked as: “Tender for the procurement of procurement of Information Technology Infrastructure Library (ITIL) Training (Advanced Level, Customer Journey Mapping & Simplification Training (Advanced Level), Big Data Analysis and Presentation Training (Advanced Level),  Advanced Customer Experience Management Training (Advanced Level), Product and Service Testing Techniques Training (Advanced Level),  Quality Management System Training (Advanced Level), and  Lean Six-Sigma Training (Advanced Level) with RFQ No. 4066265.

                     Ethio telecom,

                    Head Quarter                      

                    Churchill Road

                    Supply Chain Division

                    2nd Floor, Room No.211B,

                    P. O. Box 1047, Addis Ababa, Ethiopia. 

4.    Bid proposal will be received at ethio telecom, Head Quarter 2nd Floor, Room   No. 211B, before or on August 2, 2021 until 5:00 P.M. Bids presented by any bidder after the closing date shall not be accepted. 

5.    Bids received in time and fulfilling the other formalities shall be opened in the presence of interested bidders or their legal representatives on August 3, 2021 at 10:00 A.M, at ethio telecom, Head Quarter 2nd Floor, Room No.210. 

6.    Partial bid is allowed.

7.    No one is allowed to duplicate or transfer the bidding document that she/he acquired to participate under this invitation.

8.    Bidders are seriously advised to read and comply with the instructions provided in this bidding document.

9.    Ethio telecom reserves the right to reject all or parts of this bid.

Filed Under
Education and Training Services

Exchange Rates

Selling
Buying
USD 45.2494 44.3622
GBP 60.3300 59.1471
EUR 53.7970 52.7422
CHF 47.6914 46.7563
CAD 32.9054 32.2602
AED 11.1077 10.9291
Source: Commercial Bank of Ethiopia
Applicable date: Aug 2nd, 2021