eBiz Online Solutions PLC Mobile Application (2merkato Tenders) Privacy Policy

Last Updated: March 18, 2025

This Privacy Policy describes how eBiz Online Solutions PLC ("we," "us," or "our") collects, uses, and shares information about you when you use our mobile application ("the App") available on the iOS App Store. By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information from and about users of the App:

• Account Information: When you register for an account, we collect information such as your:
  • Email address
  • Password (hashed)
  • Mobile phone number (optional)
• Usage Data: We collect information about how you use the App, including:
  • Tenders you view, download, and search for.
  • Pages and features you access.
  • The time and date of your use.
  • Your device type, operating system, and unique device identifiers
  • App crash logs and performance data.
• Payment Information: If you purchase a paid subscription, your payment information (e.g., credit card details) is processed by our third-party payment processor (e.g., Apple Pay) and is not stored on our servers. We only receive information confirming the successful purchase of your subscription.
• Analytics Data: We use Google Analytics to collect information about your use of the App, such as page views, session duration, and user demographics. This data helps us understand how users interact with the App and improve its performance.
• Crash Reports: We collect crash reports to identify and fix errors in the App. These reports may contain information about your device and the state of the App at the time of the crash.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Improve the App: To provide you with access to the App's features, including downloading and viewing tender information.
• Personalize Your Experience: To personalize your experience within the App and recommend relevant content.
• Communicate With You: To send you important alerts/notices, updates about the App and our services.
• Analyze and Improve Performance: To analyze user behavior and improve the performance and functionality of the App.
• Troubleshoot and Debug: To identify and fix errors and crashes in the App.
• Comply with Legal Obligations: To comply with applicable laws and regulations.

3. Sharing Your Information

We may share your information with the following third parties:

• Third-Party Service Providers: We share information with third-party service providers who assist us with payment processing, analytics, customer support, and other services. These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Google Analytics: We share usage data with Google Analytics as described in Section 1. Please review Google's privacy policy for more information on how they handle your data. (Link to Google's Privacy Policy)
• Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

We do not sell your personal information to third parties.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Using encryption to protect your information during transmission.
• Storing your information on secure servers.
• Implementing access controls to restrict access to your information.
• Regularly monitoring our systems for security vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information about you.
• Deletion: You have the right to request that we delete your account and all associated data from our servers. You can initiate account deletion through the app settings. Please note that deleting your account is permanent and irreversible.

To exercise any of these rights, please contact us at the contact information provided below.

6. Data Retention

We will retain your information for as long as your account is active or as needed to provide you with our services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Crash reports and aggregate analytics data may be retained for longer periods for research and improvement purposes.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on the App and updating the "Last Updated" date at the top of this Privacy Policy. Your continued use of the App after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

eBiz Online Solutions PLC
Mega Building (Bole Road), 1st floor, Office No. 102
Addis Ababa, Ethiopia
Phone: +251 11 5545696
Fax: +251 11 5540692
Email: info@2merkato.com